Your deposit payment
is made by card at the time of booking. It is handled by PayPal.com
securely through their service. At no time do we have your card details.
Your balance payment
is made via Transferwise.com for non-UK clients (good value and easy) or by BACS/CHAPS for European clients at the time when you agree the contract. Transferwise and BACS/CHAPS are account-to-account transfers. They are not card payment methods.
We do not accept card payments for balances. This helps us to keep the tour costs down.
Cancellations by you and refunds
You have a grace period of 14 days from submitting your booking form and paying your deposit in which to cancel and receive your deposit refund. This is your statutory right.
All refunds will be made within 15 days of your written and acknowledged cancellation request.
Your Balance Payment is refundable in the following ways and does not include your deposit.
- From making the balance payment until six months before the tour start date the balance payment is
refundable less an admin. charge of £30 per person on your booking form plus any bank / currency
transfer charges. For instance: Tour date of June 10th - Balance is refundable until the previous
- Between 6 months and 3 months before your tour date, 50% of your balance is refundable.
If your tour date is June 10th, then your 50% refund is valid until the March 10th before.
- Less than 3 months before your tour date, no balance refund can be given. For instance: Waiting
until March 11th to request a refund for a June 10th tour date will be too late.
- Cancellations by client must be acknowledged in writing by both parties (you & ourselves).
To cancel your tour booking, please email The-Wee-Folk @ ansgeulaiche .co .uk (remove spaces)
- All refunds will be made within 30 days of your written and acknowledged cancellation request.
NOTE: Cancellation of your accommodation (if paid directly to your hosts) may also
incur cancellation charges, (usually just a deposit) but can be up to the full amount for the rooms
depending on how much notice you give them and their own T&C.
This should be a matter between you and the accommodation provider, however, if they have not been
reimbursed, we reserve the right to act on their behalf and deduct the amount from your balance refund.
Transferring to another tour
Before your contract is agreed, you may transfer to another tour, space permitting, without loss of deposit.
After the contract is agreed, no transfers to another tour are permitted unless your tour is cancelled (see below).
Cancellation by us
The cut-off date for us to cancel (due to insufficient tour numbers of a minimum of 6 guests) is at least 4 months prior to the tour start.
Should we cancel a tour, we will refund 100% of your deposit and balance. Thus far, we have never needed to cancel and refund a tour, but we like to be cautious.
Transfering: If your tour is not going ahead, you may request to transfer to another tour, space permitting, at no cost.
Flights / travel
Your travel arrangements and payments to/from the tour start/end points are your responsibility.
You are advised not to book flights until you have been notified that there is space availability AND
the tour has reached the 6 guests minimum and is 'Set To Go'.
We will tell you as soon as we have
enough participants (this often happens within 6 months of a date - and no later than 4 months before).
All these conditions are repeated on the PDF agreement you will be sent in order to secure your place on the tour (via your balance payment).