dragons
dragons
dragons
dragons

Deposits and Refunds etc.

Payments types

Your deposit payment is made by card at the time of booking. It is handled by PayPal.com securely through their service. At no time do we have your card details.
Your balance payment is made via Transferwise.com for non-UK clients (good value and easy) or by BACS/CHAPS for European clients at the time when you agree the contract. Transferwise and BACS/CHAPS are account-to-account transfers. They are not card payment methods. We do not accept card payments for balances. This helps us to keep the tour costs down.

Cancellations by you and refunds

You have a grace period of 14 days from submitting your booking form and paying your deposit in which to cancel and receive your deposit refund. This is your statutory right.
All refunds will be made within 15 days of your written and acknowledged cancellation request.

Your Balance Payment is refundable in the following ways and does not include your deposit.

NOTE: Cancellation of your accommodation (if paid directly to your hosts) may also incur cancellation charges, (usually just a deposit) but can be up to the full amount for the rooms depending on how much notice you give them and their own T&C. This should be a matter between you and the accommodation provider, however, if they have not been reimbursed, we reserve the right to act on their behalf and deduct the amount from your balance refund.

Transferring to another tour

Before your contract is agreed, you may transfer to another tour, space permitting, without loss of deposit.
After the contract is agreed, no transfers to another tour are permitted unless your tour is cancelled (see below).

Cancellation by us

The cut-off date for us to cancel (due to insufficient tour numbers of a minimum of 6 guests) is at least 4 months prior to the tour start.
Should we cancel a tour, we will refund 100% of your deposit and balance. Thus far, we have never needed to cancel and refund a tour, but we like to be cautious.
Transfering: If your tour is not going ahead, you may request to transfer to another tour, space permitting, at no cost.

Flights / travel

Your travel arrangements and payments to/from the tour start/end points are your responsibility.
You are advised not to book flights until you have been notified that there is space availability AND the tour has reached the 6 guests minimum and is 'Set To Go'. We will tell you as soon as we have enough participants (this often happens within 6 months of a date - and no later than 4 months before).

The Agreement

All these conditions are repeated on the PDF agreement you will be sent in order to secure your place on the tour (via your balance payment).